Refund policy

Refund Policy

 

Since we work with international dropshipping partners, we are unable to accept physical returns for change-of-mind purchases — return shipping costs are often higher than the item's value, and items cannot be resold once shipped internationally.

 

Damaged, Defective, or Wrong Item

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at theomnistore078690@gmail.com with photos of the issue. We will offer a free replacement or a full refund — no return shipment needed.

 

Order Not Received

If your order does not arrive within the estimated delivery window (see our Shipping Policy), contact us and we will investigate with our shipping partner. If the package is confirmed lost, we will send a replacement or issue a full refund.

 

Refunds

Approved refunds are processed to your original payment method within 5-10 business days.

 

Non-Returnable Items

We do not accept returns for change of mind, or for incorrect size/color selected by the customer, on items that are not defective.

 

European Union 14-Day Cooling-Off Period

If you are shipping to the EU, you have the right to cancel your order within 14 days of receipt without giving a reason, in accordance with EU consumer protection law. To exercise this right, contact us at theomnistore078690@gmail.com within 14 days of delivery.

 

Questions

For any questions about refunds or returns, contact us at theomnistore078690@gmail.com.